FAQ
TasawtHome · Support
Frequently Asked Questions
Find quick answers to the most common questions about ordering, shipping, returns, and our products. Can not find what you are looking for? Contact our support team — we respond within 1–2 business days.
Orders & Payment
How do I place an order?
Simply browse our collections, click on a product you love, select any options (size, color, quantity), and click Add to Cart. When you are ready, click the cart icon and proceed to checkout. We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your order is confirmed once you receive a confirmation email.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at contact@tasawthome.com within 12 hours of placing it. Once an order has entered fulfillment or has shipped, we are unable to make changes. If it has already shipped, please follow our standard return process once it arrives.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are processed securely through our payment partners. We do not store your card details on our servers.
Is my payment information secure?
Absolutely. Our store is SSL encrypted and all payments are processed through trusted, PCI-compliant payment processors. Your financial information is never stored on our systems and is fully protected during every transaction.
Will I receive an order confirmation?
Yes. A confirmation email is sent to the email address you provided at checkout immediately after your order is placed. It will include your order number, itemized summary, and estimated shipping timeframe. If you do not receive it within 30 minutes, please check your spam folder or contact us.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times depend on your selected shipping method: Standard Shipping takes 5–10 business days, Expedited takes 3–5 business days, and Express takes 1–2 business days. All estimates begin from the date your order is dispatched, not the date it is placed.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 shipped within the contiguous United States. For orders under $50, a flat rate of $4.99 applies. Orders shipping to Hawaii, Alaska, or US Territories may have additional charges at checkout.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package in real time. Please allow 24–48 hours after receiving the confirmation email for the tracking link to become active on the carrier website.
Which carriers do you use?
We ship via USPS, UPS, FedEx, and DHL depending on your location and selected shipping method. The carrier will be confirmed in your shipping notification email.
Do you ship internationally?
Currently we ship within the United States only, including all 50 states and select US Territories. We are working on expanding our shipping destinations and will announce international shipping when it becomes available.
My tracking shows delivered but I have not received my package. What should I do?
First, check around your property, with neighbors, and any secure mailroom or delivery area. Then contact the carrier directly with your tracking number to file a missing package report. If the issue remains unresolved after 3 business days, email us at contact@tasawthome.com and we will investigate and work toward a resolution.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be in their original, unused condition and in original packaging. To start a return, email us at contact@tasawthome.com with your order number and reason for return. For full details, see our Refund & Return Policy.
How do I return an item?
Returning an item is simple. Follow these steps:
- Email contact@tasawthome.com with subject line: Return Request – [Your Order Number]
- Our team will respond within 1–2 business days with return instructions
- Pack the item securely in its original packaging and ship using the provided instructions
- Once received and inspected, your refund will be processed within 3–5 business days
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for return shipping costs. If your item arrived damaged, defective, or incorrect, we cover all return shipping costs and will provide a prepaid label at no charge to you.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 3–5 business days. Refunds are issued to the original payment method. Please allow an additional 5–10 business days for the amount to appear on your statement depending on your bank or card issuer.
My item arrived damaged or defective. What do I do?
We are sorry to hear that. Please contact us within 7 days of delivery at contact@tasawthome.com with your order number, a description of the issue, and clear photos or video of the damage. Once verified, we will offer a full refund, replacement, or store credit — your choice — at no cost to you.
Products & Quality
How do you select your products?
Every product in our store is hand-picked by our team. We evaluate each item on performance, build quality, durability, safety standards, and real-world usability. If we would not use it in our own kitchen, it does not make the cut. We prioritize quality over catalog size — every single time.
Are your products safe to use?
Yes. We only carry products that meet applicable US safety standards. Our cookware is free from harmful chemicals like PFOA, and our food storage products are BPA-free. Product-specific safety information is always listed on individual product pages.
Are product images accurate?
We work hard to display products as accurately as possible. Colors may appear slightly different depending on your screen settings and calibration. If you have any questions about a specific product before purchasing, please contact us and we will do our best to help.
Do your products come with a warranty?
Warranty terms vary by product. Where a manufacturer warranty applies, it is listed on the individual product page. In addition, all purchases are covered by our 30-day return and refund guarantee. If you experience a defect within a reasonable timeframe, please contact us and we will find a fair solution.
Account & General
Do I need an account to place an order?
No. You can check out as a guest without creating an account. However, creating a free account lets you track orders, save your shipping details for faster checkout, and view your order history at any time.
How do I contact customer support?
You can reach our team by email at contact@tasawthome.com or by phone at +1 917-905-5467. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM EST. We aim to respond to all emails within 1–2 business days.
How do I unsubscribe from marketing emails?
Every marketing email we send includes an unsubscribe link at the bottom. Simply click it and you will be removed from our mailing list immediately. You will still receive transactional emails related to any active orders.
Where can I find your legal policies?
All of our policies are available in the footer of every page:
Still Have a Question?
Our team is always happy to help. Reach out and we will get back to you as quickly as possible.
TASAWT GLOBAL LLC — TasawtHome
30 N Gould St, Ste R, Sheridan, Wyoming 82801, United States
Email: contact@tasawthome.com
Phone: +1 917-905-5467
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
© 2025 TASAWT GLOBAL LLC · TasawtHome · All rights reserved
Everything Your Kitchen Needs
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Our Story
Built for the Way Real People Actually Cook.
We started TasawtHome with a simple belief — that beautiful, high-performing kitchen tools should not cost a fortune or require a culinary degree to use.
Every product in our collection is hand-picked by our team for quality, durability, and real-world performance. No filler. No gimmicks. Just tools that make your time in the kitchen easier and more enjoyable.
- Every product rigorously quality-tested before it reaches you
- Honest pricing — premium quality without the luxury markup
- Real customer support from real people — not bots
