TasawtHome · Legal

Shipping Policy

Effective Date: June 1, 2025  ·  Last Updated: June 1, 2025

At TasawtHome, we work hard to get your order to you as quickly and safely as possible. This Shipping Policy explains everything you need to know about how we process, ship, and deliver your orders. If you have any questions not covered here, please don't hesitate to reach out to our team.

1. Order Processing Time

All orders are processed and dispatched within 1–3 business days of receiving payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

• Orders placed on weekends or public holidays will begin processing on the next available business day
• You will receive a shipping confirmation email with your tracking number once your order has been dispatched
• During peak seasons (holidays, promotional events), processing times may extend to 3–5 business days — we will communicate any delays promptly

Please ensure your shipping address is correct before completing checkout. We are unable to modify shipping addresses after an order has been dispatched.

2. Shipping Destinations

We currently ship to the following destinations:

• United States: All 50 states, including Alaska and Hawaii
• U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands (additional transit time may apply)
• We do not currently ship to P.O. Boxes or APO/FPO addresses. If you have special delivery needs, please contact us before placing your order.

3. Shipping Methods & Estimated Delivery Times

We offer the following shipping options at checkout. Delivery estimates begin from the date of dispatch, not the date of order placement:

Standard Shipping
Estimated delivery: 5–10 business days
Cost: Free on orders over $50 · Flat rate $4.99 on orders under $50

Expedited Shipping
Estimated delivery: 3–5 business days
Cost: $9.99 flat rate

Express Shipping
Estimated delivery: 1–2 business days
Cost: $19.99 flat rate

Delivery estimates are provided by our carrier partners and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, or other factors outside our control. TasawtHome is not liable for carrier delays once an order has been dispatched.

4. Shipping Carriers

We partner with trusted national and regional carriers to deliver your orders. Depending on your location and selected shipping method, your order may be shipped via:

• USPS (United States Postal Service)
• UPS
• FedEx
• DHL (for select destinations)

5. Order Tracking

Once your order has been shipped, you will receive an email containing:

• Your tracking number
• The name of the carrier handling your shipment
• A direct link to track your package in real time

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to become active on the carrier's website. If your tracking link shows no updates after 48 hours, please contact us at contact@tasawthome.com and we will investigate on your behalf.

6. Free Shipping

We offer free standard shipping on all orders over $50 shipped within the contiguous United States. Please note:

• The $50 threshold is calculated based on the subtotal after any discounts or coupon codes are applied, before taxes
• Free shipping applies to Standard Shipping only and does not apply to Expedited or Express options
• Free shipping is not available for orders shipping to Hawaii, Alaska, or U.S. Territories — a flat shipping rate will apply

7. Lost, Stolen, or Undelivered Packages

If your tracking information shows your package as delivered but you have not received it, please take the following steps:

• Check around your property, with neighbors, and in any secure mailroom or delivery location
• Contact the carrier directly with your tracking number to file a missing package report
• If the issue remains unresolved after 3 business days, contact us at contact@tasawthome.com — we will work with the carrier to investigate and find a resolution

TasawtHome is not responsible for packages that are lost or stolen after confirmed delivery. However, we will do everything reasonable within our power to assist you. For high-value orders, we recommend selecting a shipping option that includes signature confirmation.

8. Incorrect Shipping Address

Please double-check your shipping address carefully before completing your order. If you notice an error immediately after placing your order:

• Contact us within 12 hours at contact@tasawthome.com and we will do our best to correct it before dispatch
• Once an order has been dispatched, we are unable to redirect shipments
• If a package is returned to us due to an incorrect address provided by the customer, you will be responsible for the cost of reshipping

9. Shipping Delays

While we always aim to meet our stated delivery estimates, delays may occasionally occur due to high order volumes, severe weather, national holidays, or carrier service disruptions. TasawtHome is not responsible for delays caused by circumstances outside our control. If your order is significantly delayed, please contact us and we will assist in tracking your shipment and providing an updated estimated delivery date.

10. Damaged Items in Transit

If your order arrives visibly damaged, please take photos of the damaged packaging and product immediately upon receipt and contact us within 7 days of delivery at contact@tasawthome.com. We will arrange a replacement or full refund at no additional cost to you. Please refer to our Refund & Return Policy for full details.

11. Contact Us

For any shipping-related questions or concerns, our team is ready to help:

TASAWT GLOBAL LLC — TasawtHome 30 N Gould St, Ste R
Sheridan, Wyoming 82801
United States

Email: contact@tasawthome.com
Phone: +1 917-905-5467

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

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