TasawtHome · Legal

Refund & Return Policy

Effective Date: June 1, 2025  ·  Last Updated: June 1, 2025

At TasawtHome, your satisfaction is our priority. We stand behind every product we sell and want you to shop with complete confidence. If something isn't right with your order, we're here to make it right. Please read this policy carefully so you know exactly what to expect.

1. Return Eligibility

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

• The item must be in its original, unused condition — unwashed, unassembled (where applicable), and free from signs of use
• The item must be in its original packaging with all accessories, manuals, and parts included
• The return request must be initiated within 30 days of the confirmed delivery date
• Proof of purchase (order number or confirmation email) must be provided

Items that do not meet these criteria may be refused or subject to a partial refund at our discretion.

2. Non-Returnable Items

The following items cannot be returned or refunded, except in cases of a confirmed manufacturing defect or damage caused during shipping:

• Items marked as Final Sale or Non-Returnable on the product page
• Items that have been used, washed, assembled, or altered
• Items returned without original packaging or missing components
• Gift cards
• Items returned outside the 30-day return window

3. Damaged, Defective, or Incorrect Items

We take quality seriously. If your item arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you. Please contact us within 7 days of delivery and include:

• Your order number
• A clear description of the issue
• Photos or video showing the damage, defect, or incorrect item

Once verified, we will offer a full refund, replacement, or store credit — your choice. We will also cover all return shipping costs in these cases.

4. How to Initiate a Return

To start a return, please follow these steps:

Step 1 — Contact Us
Email us at contact@tasawthome.com with the subject line "Return Request – [Your Order Number]". Include your order number, the item(s) you wish to return, and the reason for your return.

Step 2 — Receive Return Authorization
Our team will review your request and respond within 1–2 business days with return instructions and, where applicable, a prepaid return shipping label.

Step 3 — Ship the Item
Securely pack the item in its original packaging and ship it using the provided instructions. Please do not send items back without prior authorization — unauthorized returns may not be processed.

Step 4 — Receive Your Refund or Replacement
Once we receive and inspect the returned item, we will process your refund or ship your replacement within 3–5 business days.

5. Return Shipping Costs

• Change of mind returns: The customer is responsible for return shipping costs. Original shipping fees are non-refundable.
• Damaged, defective, or incorrect items: We will cover all return shipping costs and provide a prepaid label.
• We recommend using a trackable shipping method for your return. TasawtHome is not responsible for items lost or damaged in return transit.

6. Refund Processing

Once your return is received and inspected, we will notify you by email of the status of your refund. If approved:

• Refunds are issued to the original payment method used at checkout
• Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer
• Original shipping charges are non-refundable unless the return is due to our error
• If you paid with a gift card, the refund will be issued as store credit

If you have not received your refund within 10 business days, please first check with your bank or credit card company. If the issue persists, contact us at contact@tasawthome.com.

7. Exchanges

We do not process direct exchanges at this time. If you would like a different item, size, or color, please return the original item for a refund and place a new order. This ensures the fastest processing time and the best availability for you.

8. Order Cancellations

We begin processing orders quickly to ensure fast delivery. Cancellation requests must be submitted within 12 hours of placing your order.

• To cancel an order, email us immediately at contact@tasawthome.com with your order number and "Cancellation Request" in the subject line
• If the order has already been shipped, we are unable to cancel it — please follow the standard return process once it is delivered
• Approved cancellations will receive a full refund to the original payment method within 3–5 business days

We cannot guarantee cancellation for orders that have already entered the fulfillment process, but we will do our best to accommodate your request.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, we recommend taking these steps:

• Check your bank account or credit card statement again
• Contact your bank or card issuer — processing times vary by institution
• If you've done the above and still have not received your refund, contact us at contact@tasawthome.com and we will investigate promptly

10. Contact Us

Have a question about a return or refund? Our team is happy to help.

TASAWT GLOBAL LLC — TasawtHome 30 N Gould St, Ste R
Sheridan, Wyoming 82801
United States

Email: contact@tasawthome.com
Phone: +1 917-905-5467

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

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